FAQ

CovID-19 

We are following the latest Government guidance, Your safety is our priority so we ensure all bikes are thoroughly cleaned after each hire and sanitised upon delivery.

Team members will deliver your bike and accessories maintaining social distancing where possible.

If you have any concerns, please do not hesitate to ask and we'll be happy to assist.

What is your policy for damaged products?

When experiencing the great outdoors we expect normal wear and tear and a dirty bike at the end of the day! 

However, we work hard to maintain our bikes and ensure a great trouble-free experience, in return we ask that you treat our equipment properly, protect it from theft using the D-locks provided, follow road safety and respect other road/path/terrain users and potential hazards on your journey.

Losses incurred from negligence will unfortunately result in a non-returned deposit.

Please see our Booking Terms for full details.

 

Which payment methods do you accept?

Observing COVID guidance, our preference is secure contactless card payment on delivery although we will accept cash. Invoices and receipts are sent via email.

What if I get a puncture?

It happens...one minute you're on the open road, wind in your hair, sun on your face and then... a puncture! Fear not, we issue a standard puncture repair kit with all hires so you can patch up that tube and get back on the road again in no time. We're always at the end of a phone for support too!